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QJM 2006 99(12):883-884; doi:10.1093/qjmed/hcl122
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© The Author 2006. Published by Oxford University Press on behalf of the Association of Physicians. All rights reserved. For Permissions, please email: journals.permissions@oxfordjournals.org

Organizational health

John Launer

The first 10% of the full text of this article appears below.

A couple of years ago, I had three part time jobs in different parts of the National Health Service, and I also had three dictating machines. For some reason, dictating machines have never become standardized, and since the NHS isn't very standardized either, I needed a different type of machine for each job. By an odd coincidence, all three machines happened to break down at around the same time, so I put in requests for a replacement in each of my workplaces.

What happened next was instructive. In workplace . . . [Full Text of this Article]


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